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New Account Information

Public Utilities

Public Utilities

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Open an Account

For PROPERTY OWNERS – Town of Warrenton requires the following information:

You can request a new service account by telephone at 540-347-2678 or 540-347-1101 between the hours of 8:30 a.m. - 4:30 p.m. Or you can use our Online  Service Account Request Form

There is an account transfer/setup fee of $25.00; this will appear on your first bill. You can expect to receive your first bill 30-60 days after your start date.

You will be asked to provide the following information:

  • The service address
  • The name(s) to appear on your account
  • Your social security number
  • Your telephone number(s) 
  • Your email address
  • Your mailing address (if different from the service address)
  • The date service should begin - Please note that we do not schedule service requests on weekends or holidays. Processing of new account requests will take 1-2 business days.

For TENANTS (RENTERS) – Town of Warrenton requires the following information:

Tenant accounts are required to submit their information to request an account AND either the Homeowner Authorization Form OR a copy of a current signed lease agreement.

To submit your information to request service you can download and print the New Tenant Service Request Form. Tenants may also submit their information online with the Online Service Account Request Form, or by calling 540-347-2678 or 540-347-1101 during business hours, however, those requests will NOT be processed until the homeowner authorization form or a copy of a current lease has been received.

An account setup fee of $25.00 and a security deposit of $150.00 must be paid within 10 days after the service start date. Your security deposit will never appear on your water bill.

You will be asked to provide the following information

  • The service address.
  • The name(s) to appear on your account.
  • Your social security number(s)
  • Your telephone number(s). 
  • Your email address.
  • Your mailing address (if different from the service address).
  • The date service should begin - please note that we do not schedule service requests on weekends or holidays.
  • Owner Information (Owner name and mailing address - the owner's mailing address must be different from the service address).
  • ONE of the following documents MUST be submitted before your request will be processed
                      - The Homeowner Authorization Formfilled out and signed by the owner/landlord.
                      - A copy of a current signed lease.
  • .Processing of new account requests will take 1-2 business days after all information has been received.


To remit the forms:

  • Scan and send to utility@warrentonva.gov
  • Fax to (540) 349-2414
  • Bring or mail to our office at: 18 Court St, Warrenton Va. If delivering in person, our office hours are 8:30 a.m. to 4:30 p.m. Monday through Friday. Or, you may use our night depository drop box if it is after hours.

Please be aware that our ability to turn on service is based on you satisfying all of the requirements, as they apply to you. If you do not, it will result in a delay in processing your request. New service requests will take 1-2 business days to be processed once all the information has been received.

For COMMERCIAL ACCOUNTS – Town of Warrenton requires the following information:

You can provide the information by telephone at 540-347-2678 or 540-347-1101 between the hours of 8:30 a.m. - 4:30 p.m. Or you can use our Online Service Account Request Form

An account setup fee of $25.00 and a security deposit of $150.00 must be paid within 10 days after the service start date. Security deposits will never appear on your water bill.

You will be asked to provide the following information:

  • The service address
  • The name(s) to appear on your account
  • Your federal tax ID or social security number
  • Your telephone number(s) 
  • Your email address
  • Your mailing address (if different from the service address)
  • The date service should begin - please note that we do not schedule service requests on weekends or holidays. Processing of new account requests will take 1-2 business days.
  • Name and phone of person making the request.

Making Payments
Water bills, sent in the form of a postcard, are usually mailed on the last day of the month and are always due on the 20th day of the month. Payments received after the due date are subject to a $5.00 late fee. We have a number of options for paying your monthly utility bill:

  • View your account balance, payment history, usage history and make a payment through our online eservices on our website. There are 2 separate links: “Pay utility bill online” and “View utility bills, payment history and usage data.”
  • Mail your payment to: Town of Warrenton, PO Drawer 341, Warrenton, VA 20188. Be sure to include your account number on your check.
  • Pay in-person in our office at 18 Court Street. Our office hours are from 8:30 am to 4:30 PM.
  • Drop off your payments after hours in our outside night depository at 18 Court Street.
  • Have your payments automatically drafted from your bank account each month by setting up automated bank debit service with us. However, all fees and deposits must be paid before auto draft can be set up. Fill out the form and mail it in with a voided check or a copy of a voided check. The form is available here as a PDF.
  • If making payments through your own bank's bill paying service, please allow at least 5 working days, as those payments are mailed to us and are not processed electronically.
  • We DO NOT accept payments by telephone

When choosing a method of payment, remember payments will not be credited to the account until they are received by the Town of Warrenton.

In the event a customer moves, it is their responsibility to make arrangements with the Town to get a final meter reading. The bill generated from this final reading will be marked FINAL BILL.

If your bills are normally paid with the auto draft bank debit, be aware that once your account has been finalized your auto draft is turned off and the final bill will not paid through the auto draft service.

Unusually High or Low Water/Sewer Bill - You may unknowingly have a leak in your plumbing system that is not obvious, such as an underground leak or a toilet leak. If you think your water/sewer bill is higher than it should be, contact the Town office at (540) 347-2678. See also, Tips, Tricks & Troubles


Rate Structure

Your monthly water and sewer bill consists of a base charge that is calculated based on your meter size (most residential and small commercial service uses a 5/8" meter) plus a commodity charge, if applicable.  Usage under 2,000 gallons per month is included in the base charge.  If your usage exceeds 2,000 gallons per month, you are then charged a commodity rate for each 1,000 gallons over 2,000.  Water and Sewer User Rates effective July 1, 2017: 

Base Rates:              
IN TOWN RATES   OUT OF TOWN RATES
Meter Size Water  Sewer Base   Charge   Meter   Size Water Sewer Base   Charge
 
5/8      5.32      11.99       17.31   5/8        7.98       17.99        25.97
3/4       7.98      17.99       25.97   3/4        11.97         26.99         38.96
1     13.30      29.98       43.28   1       19.95         44.98        64.93
1 1/2     26.60      59.95       86.55   1 1/2       39.90         89.95       129.85
2     42.56      95.92     138.48   2        63.84       143.92      207.76
3     93.10    209.83     302.93   3      139.65    314.83     454.48
4   167.58    377.69     545.27   4    251.37     566.69     818.06
6   345.80    779.35     1125.15   6     518.70   1169.35  1688.05
8   425.60   959.20  1384.80   8    638.40  1439.20  2077.60
                 
Commodity Rates (usage > 2,000):   Commodity Rates (usage > 2,000):
Usage Water  Sewer Charge   Usage Water  Sewer Charge
> 2,000       5.31        8.72       14.03   > 2,000        7.97       13.08       21.05

Rates were adjusted effective July 1, 2017 as detailed in Ordinance 2017-05





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